Voice And Phone Support

General
Troubleshooting

General

Programming Your Remote
  1. Search for your address on our Service Availability Map. This will determine whether you are in our Cooperative or our Expansion Area. 
  2. Complete the application online, call our office at 701-553-8309 or stop at one of our two business offices to complete an application. 
  3. If you haven’t had service with our company before, a simple credit check is done to determine if a deposit is required. See below for information about credit checks and deposits. 

Red River Communications provides local telephone service to our Cooperative Exchanges and Expansion areas. Service rates may vary depending on where your property is located. To find out what a phone line will cost where you live, complete a service application or call our Customer Experience Team at 701-553-8309.  

Red River’s customers who live within our Cooperative Areas can save time and money with Red River Long Distance service. You can call more and pay less per minute with no hidden charges. Red River Long Distance (RRLD) offers a low per-minute rate, automatic volume discounts, and friendly, local customer service — and one convenient bill for local and long-distance service. Red River Long Distance is a service offered exclusively to Red River Communications subscribers. Choose a plan that best fits your needs. 

Flat-Rate Calling Plans—These plans have a one-minute minimum billing, rounded up to bill in full minutes thereafter. Call plans apply to direct-dialed calls placed within the United States. Multiple telephone lines cross billing to a main billing number may combine minutes under one calling plan. 

  • Call 60 Plan- $5.95/month, 60 minutes included, 12 cents/minute after 
  • Call 200 Plan – $15.95/month, 200 minutes included, 10 cents/minute after 
  • Call 350 Plan – $24.95/month, 50 minutes included, 9 cents/minute after 
  • Call 600 Plan – $39.95/month, 600 minutes included, 8.5 cents/minute after 
  • Call 1000 Plan – $59.95/month, 1000 minutes included, 8 cents/minute after

Per Minute Calling Plans – The plan has a 6-second minimum billing, billed in 6-second increments thereafter. There is a flat rate of 12 cents per minute for both Intrastate and Interstate calls placed within the United States. There is no monthly service charge. You only pay for the minutes you use, plus the cost per minute gets cheaper the more you talk! Automatic per-minute discounts will apply depending on monthly billing amounts as follows:

  • $0 – 19.99 – $0.12/minute 
  • $20 – $39.99 – $0.1165/minute 
  • $40 – $79.99 – $0.113/minute 
  • $80 – $199.99 – $0.106/minute 
  • $200 or more – $0.092/minute 

A 10-digit dialed telephone call requires entering both the three-digit area code and the seven-digit telephone number to complete the call, even if the area code is the same area code as your own. When an area code transitions to 10-digit dialing, you will no longer be able to dial only seven digits to make a local call.  

The U.S. states affected by the mandatory 10-digit dialing include Alaska, Alabama, Arkansas, Arizona, California, Colorado, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington and Wisconsin. 

If you have any questions, please call Red River Communications at 866-553-8309. You can also visit the FCC website at https://www.fcc.gov/. 

On Saturday, July 16, 2022, the U.S. transitioned the 10-digit National Suicide Prevention Lifeline to 988 – an easy-to-remember three-digit number for 24/7 crisis care.

The 10-digit Lifeline number 1-800-273-TALK (8255) will remain operational and will route calls to 988 indefinitely. Veterans, service members, and their families can also still reach the Veterans Crisis Line with the current phone number 1-800-273-8255 and press 1, by chat or by texting 838255.

To learn more about the Substance Abuse & Mental Health Services Administration’s 988 resources and information to help spread the word, visit: https://www.samhsa.gov/find-help/988. 

Troubleshooting

  1. Check all telephone cords – from jack to telephone base and from telephone base to the handset – make sure they are not loose or damaged. Check that all your computer connections are secure. 
  2. If the problem remains, call Red River Communications to report trouble with your telephone line or Internet service. A technician may need to clear the problem because these services operate on different frequencies. 
  1. Check all telephone cords – from jack to telephone base and from telephone base to the handset – make sure they are not loose or damaged. 
  2. Hang up all telephones. Make sure all equipment is working – answering machines, fax machines, Caller ID boxes, computer modems, and telephone sets. 
  3. To check, unplug each piece of equipment from the phone jack and the electrical outlet. Leave everything unplugged for 5 minutes. Then try plugging in a corded phone. If you have dial tone again, plug in each piece of other equipment one item at a time to determine which piece of equipment is disrupting your service. 
  4. If the problem remains, call Red River Communications to report trouble with your line. 
    • If you are subscribed to Wire Maintenance service, it covers any problems with wiring and jacks inside your home. 
    • A service call may be charged if customer-owned equipment is the source of the problem.
  1. Try using a different telephone. 
  2. Contact Red River to assist you in determining the source of the problem.