Security Support
General
- For help connecting with Wi-Fi, visit: How do I connect my Arlo device directly to a Wi-Fi router?
- For Arlo’s Wi-Fi network requirements, visit: What are the minimum requirements for installing and using my Arlo system?
Check your Wi-Fi router:
- If your router isn’t connected to the Internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.
- If your router still does not connect to the Internet, contact your internet service provider (ISP).
Is your Arlo device in range of your Wi-Fi router?
- For a Wi-Fi router, check with your ISPfor its range.
- To learn more about camera placement best practices, visit: Arlo Camera Placement Tips
Is there Wi-Fi signal interference?
- Environments with multiple Wi-Fi networks, Wi-Fi devices, or frequencies can cause signal interference.
- If possible, minimize the number of networks, Wi-Fi devices, and transmitted frequencies in the area where you place your camera.
- For help with adjusting Wi-Fi settings such as the channel for your router contact your internet service provider (ISP)..
- We also recommend that you place your camera at least 10 feet (3 meters) from your router
- Allow at least 6½ feet (2 meters) between each Arlo camera to prevent Wi-Fi signals between the devices from interfering with each other.
Is your Arlo device receiving power?
- If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).
- The Arlo Secure app lets you know if your battery is low.
- If your Arlo device is plugged in to an electrical outlet or solar panel charger, make sure that the connections are secure and that the outlet or solar panel is receiving power.
- We recommend you only use Arlo cable accessories that are compatible with your Arlo product.
- Avoid using third-party charging cables.
Turn your Arlo device off and on.
- If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.
- If you are using a wired device, unplug the power for ten seconds, then plug the device back in.
Is your camera too hot or too cold?
- If your outdoor camera is too hot or cold, the Arlo Secure App displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.
- For more information, visit:
- How do I keep my Arlo batteries charged in cold weather?
- Are Arlo cameras weatherproof?
Check Arlo service status.
- Check Arlo’s status at status.arlo.com to stay up to date with our latest service updates.
Perform a factory reset on your device.
- If you tried all the above options, and the Arlo Secure App still shows that your device is offline, remove your device from the Arlo Secure app, factory reset the Arlo device, and reinstall it to your account.
- For more information, visit:
- How do I remove a device from my Arlo account?
- How to factory reset Arlo devices
Note: If your camera will not connect to the Internet during setup, visit: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router
With Arlo devices, choose to receive email alerts and push notifications when motion or sound is detected. Choose to send email alerts to someone else or to multiple people.
To edit the notifications associated with your Arlo device, you must edit the modes and rules for that camera.
To set up email alerts or push notifications:
- Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
- Tap or click Routines.
- Tap or click Arm Away, Arm Home, or Standby.
- Tap or click Add a Rule if your device is not displayed under Rules. If your device is listed, skip to step 7.
- Choose an available device for the rule.
- Tap or click Save.
- Select the device listed under Rules.
- Tap or click the switch for Motion Detection or Audio Detection if they are not already enabled. Other Arlo devices may have different options such as Smoke Alarm, Access Opened, Sensor Motion, Water Leak, etc.
- Tap or click Send Notification to select what type of notification to receive.
- Tap or click the Notify Everyone switch under Push Notification or the Enable Action switch under Email.
Note: If desired, add additional email addresses in the Add an Email field. - Tap or click Save.