Digital TV Support
General
Traditional Digital TV User Guides
Programming Your Remote
Potenza Remote Control
Please note that your remote is already programmed to work with your Red River Digital TV set top box. Follow the steps below or watch the tutorial video to program your remote to work with your TV.
- Manually turn ON the TV that you want to setup on the remote
- Press and Hold until the setup button TV key blinks twice
- Press and release the TV key. The TV key will stay lit.
- Find your TV and brand from the chart (see this file) and note the DIGIT key assigned to your brand. Press and hold down the DIGIT key for your device/brand while pointing the remote to the device.
- Let go of the key when your device turns OFF. Setup for that device is complete.
Royal Big Programming Guide
Please note that your remote is already programmed to work with your Red River Digital TV set top box. Follow the steps below to program your remote to work with your TV.
Royal Big Button Programming Guide
- Manually turn ON the TV that you want to setup on the remote
- Press and Hold until the setup button TV key blinks twice
- Enter the 1st TV code for your brand from the code list (see this file).
- Press the TV Power key to test TV control. If the TV turns off, setup is complete.
- If the TV does not turn off, repeat this process using the next code for your TV brand.
What is Cloud DVR?
Cloud DVR stores your recorded programs on a server in our office, which means your recordings are safe and sound. Run out of storage space because you can’t stand the thought of deleting Game of Thrones? We can instantly upgrade your Cloud DVR with just a quick call or email to our office.
Using your Cloud DVR:
What is WatchTVEverywhere?
Enjoy some of your favorite channels while you’re on the go!
Red River Digital TV customers get FREE access to WatchTVEverywhere! It streams many channels from your home’s lineup — including live TV and full episodes of current TV shows — to your tablet, smartphone, laptop or PC. Plus, WatchTVEverywhere works from anywhere you have an internet connection, so you can use it while traveling or in an area of your home without a TV.
You’ll need a Red River Digital TV subscription to the networks you want to watch via WatchTVEverywhere. For example, you must be a Choice Package Red River Digital subscriber to watch networks from the Choice channel lineup.
To start using WatchTVEverywhere, register now at www.wtve.net
How do I use WatchTVEverywhere?
You first must register your Red River Digital TV account with WatchTVEverywhere. If you haven’t done so already, click here to register or learn more.
How to Register for WatchTVEverywhere
If you’re not yet signed up to use WatchTVEverywhere, registration is easy. Start by clicking the “Register” button below, and then follow the simple directions to set up your account.
- Select “Red River Communications” from the provider drop-down menu.
- Click on “Register.” You will need your account number and the last name listed on your account.
- Enter a valid email address. This will be your username.
- Come up with a strong password that you will remember.
- Select a password reset question, and then answer it with something you can remember.
- Click on “Register.”
- An email will be sent to the email address you provided with a WatchTVEverywhere activation link. Once you click that link, your account will be active and you can enjoy watching TV everywhere you go!
Note: It is important that you keep your username and password confidential. Use of your credentials by others will result in loss of watchTVeverywhere privileges.
There are two ways to WatchTVEverywhere:
- Visit WTVE.net and log in. You will be presented with a list of networks that are available to you. Click on the network you want to watch. If the network you selected has an app available for your device, you will be directed to the app store to either open or download the app. Otherwise, you will be taken to the network’s website.
- Download the MyTVs App – https://apps.apple.com/us/app/mytvs/id1425067650
For quick and easy access to all the networks available through WatchTVEverywhere, add the WatchTVEverywhere website to your device’s home screen.
How is it different from Hulu, Netflix, or other streaming services?
- It’s FREE. There’s no extra charge to use it.
- It includes live TV. Hulu and Netflix only offer previously recorded shows.
- It has full episodes of current shows. Some episodes of new shows are available within days of their premiere.
How much does it cost?
Nothing! At this time, there’s no extra cost for WatchTVEverywhere, so feel free to explore. There is nothing on the site that will result in an extra cost to you (except overage charges from your cellular carrier, if applicable). As long as you can receive the TV Network in your “regular” channel lineup, you may view that network’s TV Everywhere content, if available.
Where can I WatchTVEverywhere?
WatchTVEverywhere works anywhere you can receive an Internet signal: in your house, at work, at the mall, at a hotel, the airport, a vacation home- anywhere! Wired connections and in-home WiFi will provide the best overall quality. The quality of WatchTVEverywhere service while traveling (airports, stores, etc) will vary with the signal strength and bandwidth of the Internet connection you use. Be extra careful when traveling, especially outside the U.S. Data roaming charges may apply, and they can be very expensive.
What shows can I watch?
Each TV network makes their own decision about what to offer on WatchTVEverywhere. For example, the live feed of CNN is available, but the live feed of TBS is not. Instead, TBS offers full episodes of their popular programs.
Why aren’t all programs available?
A TV network doesn’t necessarily own all the rights to all the programs they transmit. A network may have the right to transmit a movie, but only to TV sets, and not on WatchTVEverywhere. It all depends on the network.
Will other networks become available?
Yes! We’re working with many different programming providers to expand the number of networks, and the number of shows available on WatchTVEverywhere. Registered users are presented with the complete list of all the networks available to them. When new networks are added, you will see them in your menu of available programs when you log in.
How do I use WatchTVEverywhere?
Visit watchtveverywhere.com. Click “Log In” and enter your username and password. Click on the TV Network you want to watch, and you’ll see a list of available programs.
What can I watch?
You can watch any WatchTVEverywhere program as long as it’s on a network you subscribe to in your TV package. For example, you must subscribe to HBO through your Digital TV company in order to watch HBO’s WatchTVEverywhere programs.
What devices can I use?
Nearly all WatchTVEverywhere programs are available on all devices (PC, laptop, tablet, smartphone). Some networks may not have made all their programs available on all devices.
How many different devices can I use?
There’s no limit to the number of devices you can use, however TV networks may limit the number you can use at the same time. Remember, it’s important to keep your username and password confidential. Use of your credentials by others will result in the loss of your WatchTVEverywhere privileges.
Does WatchTVEverywhere count against my mobile data plan?
It might. Check your data plan before you use WatchTVEverywhere on a smart phone or wireless network. WTVE programs transmit a lot of data. This can be expensive if you have a limited data plan. We have no way to know when you have exceeded your data plan’s limits and cannot take responsibility for any incremental charges made by your mobile carrier.
Getting started with the MyTVs App
- Download the MyTVs application from the appropriate user store (Apple App Store or Google Play Store).
- Select the MyTVs icon from the screen. Click ADD NEW ACCOUNT.
- Follow the steps in the App to link your device to your Video Account through your STB.
- Select Menu on your TV remote control.
- Arrow down to Settings-Apps-Device Code.
- In the Manage Your Devices screen, Your Device Code will appear in the window.
- Enter the Device Code into your MyTVs app.
- Click PAIR DEVICE.
- Enter the 8-digit Passphrase into your MyTVs app from the Manage Your Devices window on your TV.
- Click PAIR DEVICE and enter an Account Name.
MyTVs Menu
The following sections provide details for accessing the program guide, searching for a specific program, showing existing recordings or scheduled recordings, and using your smartphone as a working remote control with your set top box:
- Remote
This action allows you to use your smartphone as a functional remote control. - Guide
The Guide allows the user to view guide information by time and date. Programs may be selected within from the guide to view program details, schedule future recordings, and watch program. - Channel Guide
The Channel Guide allows the user to view guide information by channel. Program may be selected within the guide to view program details, schedule recordings, and watch program. - Currently Watching
Shows the user what is currently being watched on the selected STB. Figure 1-2 MyTVs Menu. - Recordings
All existing and scheduled recordings may be viewed within the Recordings menu. Users may select a STB from within their home and view either Current, Future and Series recordings. Allows the management of recordings to include deleting recordings or series. - Search
This action allows the user to search by titles, programs, keywords, or phrase for a specific program. Search results may be selected to view program details and schedule future recordings. - What’s Hot
What’s Hot provides the user with real time information about the most popular watched programs in the user’s area as well as the most popular recordings and most popular series recordings. Program may be selected from within What’s Hot to view program details and schedule future recordings. User may tune their TV to a program by selecting “Watch” on the program details screen. - Settings
Users can mange their account, switch accounts, add devices, and refresh user and guide data.
For more information and instructions about the MyTVs App, refer to the user guide below:
Troubleshooting
Potenza Remote Control
Please note that your remote is already programmed to work with your Red River Digital TV set top box. Follow the steps below or watch the tutorial video to program your remote to work with your TV.
- Manually turn ON the TV that you want to setup on the remote
- Press and Hold until the setup button TV key blinks twice
- Press and release the TV key. The TV key will stay lit.
- Find your TV and brand from the chart (see this file) and note the DIGIT key assigned to your brand. Press and hold down the DIGIT key for your device/brand while pointing the remote to the device.
- Let go of the key when your device turns OFF. Setup for that device is complete.
Royal Big Programming Guide
Please note that your remote is already programmed to work with your Red River Digital TV set top box. Follow the steps below to program your remote to work with your TV.
Royal Big Button Programming Guide
- Manually turn ON the TV that you want to setup on the remote
- Press and Hold until the setup button TV key blinks twice
- Enter the 1st TV code for your brand from the code list (see this file).
- Press the TV Power key to test TV control. If the TV turns off, setup is complete.
- If the TV does not turn off, repeat this process using the next code for your TV brand.