Email Support
NOTICE: Red River RRT.Net and AGWIRELESS.NET Updated
Accessing Your Updated Email:
You will continue using the same links and bookmarks you use now — no need to change how you log in.
- Webmail Access: retrieve your email wherever you have Internet access. Go to https://webmail.rrt.net
- Third-party Email Program: If you manage your Red River email from a third-party program such as Outlook or your phone’s or computer’s email program, your login will also remain the same.
eScout Spam and Virus Filtering: eScout is your spam filtering service for your Red River email. It is automatically enabled on your email account. Go to http://e-scout.rrt.net/ to view any quarantined messages or mark messages as SPAM. See below for more information.
If you do run into any issues, please call our office at 701-553-8309, and our friendly customer experience team will be ready to assist you.
GENERAL
Legacy customers/members have access to the Red River Webmail system, but going forward, we prefer new customers to use a free provider such as Gmail, Yahoo, Outlook, iCloud, ProtonMail, or ZohoMail. These email providers cover a wide range of needs, from privacy-focused users to those who prefer integration with productivity tools. Depending on your requirements, you can choose the one that best suits your needs.
How do I set up one of these accounts?
- Gmail: Gmail
- Outlook: Outlook sign-up page.
- Yahoo: Yahoo Mail – https://login.yahoo.com/
- ProtonMail: https://proton.me/mail
- ZoHo Mail: https://www.zoho.com/mail/
- iCloud: https://www.icloud.com/
IMPORTANT
There have been reports of customers receiving emails that appear to be from Red River Communications. These are NOT from us and are a phishing scheme. See image below.
Clicking the links in these emails can install malicious software on your devices and render your email account unusable.
Please remember to carefully vet your emails by checking the sender’s email address and not just going by the “from” name.
For more information about keeping yourself safe from online scams, please check out our Cyber Safety resource page.
Red River (rrt.net) Email
While we highly encourage our customers to use an email csystem such as Gmail, Outlook.com, or Yahoo Mail, Red River Communications does offer internet subscribers a complimentary email address with their broadband/internet service.
If you have either a RRT.net or AgWireless.net email address, you can be access it through an online portal.
Your email address will be formatted as either [email protected], [email protected]
RRT.net & AgWireless.net Email Settings
Below are the most common settings and information to help you manage your Red River email using third-party products.
Email Client Settings:
**SSL and/or TLS/STARTTLS encryption should be enabled. (Most email clients will auto-detect these settings on initial setup)
Incoming: POP – mail.rrt.net- Port 995 if using SSL, Port 110 if using TLS/STARTTLS
Incoming: IMAP – mail.rrt.net – Port 993 if using SSL, Port 143 if using TLS/STARTTLS
Outgoing: SMTP – smtp.rrt.net – Port 465 if using SSL, Port 587 if using TLS/STARTTLS – SMTP Authentication required
Other Setting, if required:
SPA: Off
IMAP Prefix: INBOX
Authentication Type: Plain or Normal Password
Webmail: https://webmail.rrt.net
Spam Filter: https://e-scout.rrt.net/ – see below
Customer Panel: https://custpanel.rrt.net/ – see FAQ for changing your password
Account Limits:
Outgoing Recipient Limit: 500 per message when sending via email client, 50 per message when sending via webmail
Default Mailbox Quota: 16GB
Max Message Size: 100 MB
iPhone or iPad (iSO)
With a few pieces of key information, you can easily add your Red River Communications email account to any iPhone or iPad device. If you’d like to add a Yahoo, GMail or other type of email address to your Apple device, please visit Apple’s email help page on their website for detailed instructions.
- Tap to open Settings.
- Tap Mail, Contacts, Calendars then tap Add Account.
- Tap Other, then tap Add Mail Account and enter the following information:
Name: Enter your name (example: John Smith).
Email: enter your full email address (example: [email protected] or [email protected]).
User Name: enter ONLY the first part of your email address
Password: enter the password for your email account (example: Password1!).
Description: defaults to “rrt” but feel free to change it. - Tap Next and on the following screen enter the following information:
- At the top of the screen, tap IMAP.
- Set Email Server Settings:
- **SSL and/or TLS/STARTTLS encryption should be enabled. (most email clients will auto detect these settings on initial setup)
- Incoming: POP – mail.rrt.net – Port 995 if using SSL, Port 110 if using TLS/STARTTLS
- Incoming: IMAP – mail.rrt.net – Port 993 if using SSL, Port 143 if using TLS/STARTTLS
- Outgoing: SMTP – mail.rrt.net – Port 465 if using SSL, Port 587 if using TLS/STARTTLS – SMTP Authentication required
- **SSL and/or TLS/STARTTLS encryption should be enabled. (most email clients will auto detect these settings on initial setup)
- Tap Save at the very top of the screen. It may take a few moments to verify the settings are working.
- Close the settings menu and navigate back to your Home screen.
- Tap the Mail icon to open & use the Mail app.
Congratulations, you have successfully set up your email on your Apple device!
Mac Mail
- Click on the Apple icon menu on the top left of your screen. Select “System Preferences”.
- Once in your System Preferences, select “Internet Accounts”.
- In the “Internet Accounts” settings box, click on “Add Other Account”.
- Select “Mail Account”.
- Fill in your name, full email address, and your password and click “Sign In”.
- Now, you have to fill in the server settings for your Email account and click “Sign In”:
- Email Address: – should be pre-filled with the value you’ve entered in the previous screen
- Username: – enter your full email address; it will be used the incoming and outgoing connections
- Password: – enter the email password
- Account Type: – IMAP is the default but you may want to use POP3 (see below for the difference between IMAP & POP3)
- Incoming Mail Server: – add mail.rrt.net
- Outgoing Mail Server: – same as the incoming server
- Select which programs you want to use with the account, options in this screen depend on the applications installed on your account. Click “Done”.
Now your Mac Mail application is set up to use your Red River Communications email. Please visit Apple’s Mac Mail support site if you have trouble with Mac Mail.
*You may encounter an Unverified SSL Certificate warning if you have chosen to connect with SSL. This is common if you do not have your own SSL Certificate installed. You can add the certificate to your trust settings to avoid seeing this message in the future. The encryption in use IS safe, so you can safely select “Connect” to continue.
Android
- From your home screen, tap and open the email icon.
- On the “Set up account” screen, tap “Add Other Account” located at the bottom.
- Enter your full email address and password then tap “Sign In”.
- In the “Manual Account” screen, tap either “Pop3 Account” or “IMAP Account”. See notes below about the difference between the two account types but when in doubt, select Pop3.
- In the “Manual setup” screen, enter your Red River email address and password. Your user name is usually the first part of your email address before the @ symbol. Then tap “Sign In” at the bottom of the screen. (see image to the right.)
- Once the settings are verified, you can change how often you email sync’s to your device and if you want a notification when new email arrives. Then tap “Sign In” at the bottom of the screen.
- After the email account has been set up, you can change the account name and the name on outgoing messages then tap “Done”.
Microsoft Outlook
For all Red River email accounts, you should use the manual setup option. Most accounts use IMAP, but a few may use POP. We have some notes about the differences listed above but if you’re still not sure which to select, choose POP.
You’ll need a variety of settings before you start, including incoming and outgoing mail server names, ports, and SSL settings. Red River Communications server information is listed in the chart above.
- In Outlook, choose File.
- Under Account Information, choose Add Account.
- Select Manual setup or additional server types then choose Next.
- Choose Manual setup or additional server types > Next.
- Choose POP or IMAP > Next.
- Enter the following information:
- Your name and email address
- Account type: This is usually IMAP
- Incoming mail server
- Outgoing mail server
- User Name: This is your full email address
- Password
- Choose More Settings > Outgoing Server and check the box for My outgoing server (SMTP) requires authentication.
- On the Advanced tab, enter the server settings information listed in the chart above.
- Choose OK > Next > Finish.
More details can be found online at Microsoft’s Outlook set up page.
When you forget your password, it will need to be reset. You have two options to reset your password, reset it yourself through the client portal or call our Customer Experience Team at 701-553-8309 or toll-free at 866-553-8309 during regular business hours for assistance retrieving or resetting your password. The person calling must be the account holder or an authorized contact listed on the account.
To reset your password on your own, please preform the following steps:
Log into the Customer Panel: https://custpanel.rrt.net/
- Scroll down to the vISP Mailboxes and Aliases section and select the Change Password (KEY ICON) next to the email address you are changing the password.
- To change your password, complete one of the following actions.
- If you want a specific password to access your mailbox, enter the password in the empty field.
- To create an automatically generated password, use any of the three Pick My Password options.
- Note: The password displays in the field, along with a color gradient indicating the new password’s complexity. For best results, use a password with a complexity that reaches the end of the bar.
- Select Change.
Sometimes an email account will start to send spam messages without the email owner knowing. This can happen for a number of reasons. For security purposes, if we suspect your email is sending spam messages, we will temporarily lock your email account to stop the spam activity. This will not affect your incoming messages from family and friends but will temporarily make your email unavailable to you.
Simply call our Member Support Team at 701-553-8309 or toll free at 866-553-8309 during normal business hours to have your account reset to restore your email service. The person calling will need to be the telephone account holder or an authorized contact listed on the account.
We will ask you to establish a brand new email password. Once this is done, you will need to enter your new email password into your device settings for your email to work again.
There is a limit on the number of messages an account can send during a 24 hour period. The limit is extremely high. This error typically displays when an account has reached this limit.
If you are not knowingly sending a large amount of messages during a single 24 hour period then it’s likely your computer has been compromised with spyware or a bot causing your email program to send the SPAM messages.
If you suspect your email account has been hacked, the first thing you should do is call our office at 701-553-8309 for assistance in resetting your email password. Then you should scan your local computer with an antivirus/anti-malware program to make sure your device isn’t infected with bots or spyware.
To optimize our servers, we limit the mailbox size for all email accounts to 16 GB.
Most people set up their email to download a copy of their messages from our server to their computer or device. When you delete a message from your computer’s inbox, the original message remains on our server.
Since the original copy of the message is left on the server, you must visit mail.rrt.net, login to your email account with your email address and password, and delete messages from your inbox.
Don’t forget to Purge your Trash folder to completely remove your messages and free up the storage on your account.
eScout Spam and Virus Filtering: eScout is your spam filtering service for your Red River email. It is automatically enabled on your email account.
Go to http://e-scout.rrt.net/ to view any quarantined messages or mark messages as SPAM.
Occasionally, our spam filter may capture a message that it shouldn’t. When that happens, you can easily release the message and teach the spam filter not to capture messages from the same sender in the future.
Escout User Guide – https://helpdesk.ispn.net/guides/escout/
This step-by-step eScout User Guide walks you through everything you need to know about managing your quarantined emails. Inside, you’ll learn how to log in to eScout, review messages caught in quarantine, release emails to your inbox, and safely block or allow senders. The guide also covers customizing your spam settings, setting up digest reports, and adjusting notifications so you stay in control of your inbox. Whether you’re new to eScout or just need a refresher, this guide gives you clear, easy-to-follow instructions.
To access the user guide, click this link: https://helpdesk.ispn.net/guides/escout/