Last updated February 2024

Terms & Conditions

This institution is an equal opportunity provider and employer. Click the link to download a PDF file.

Red River Communications Terms and Conditions

Effective 2-7-2024 (See page 2 for early termination fee details)

NRTC Mobile Terms and Conditions

Network Management Policies

Network Management Policy (Open Internet Policy)

Additional Legal Policies and Information

Wholesale DSL Service Guide

Red River Long Distance Rates & Terms

Red River Long Distance International Rates

Internet Acceptable Use Policy

Open Network Policy (Cellular)

Cooperative Articles of Incorporation

Cooperative Bylaws

Red River Rural Telephone Association BDS Tariff Rate Guide (2020)

Fiber on the Ground Statement (2023)

Red River Communications – Broadband Label Policy

Statements & Disclaimers

FUSC Rate – Effective January 1, 2025

FCC announces proposed first quarter 2025 universal service contribution factor

The Office of the Managing Director issued a public notice on Dec. 12, 2024, announcing the proposed universal service contribution factor (Federal Universal Service Charge (FUSC)) for the first quarter of 2025 will be 36.3%, up from the previous quarter’s 35.8%. The new rate will be reflected on the October bills.

The new FUSC amount is calculated by multiplying the FCC’s universal service contribution factor times your interstate service charge and ARC (Access Recovery Charge). This amount will vary depending on the type of telecommunications service you have.

The FUSC is used to partially finance the Universal Service Fund. This fund expands technology to schools, libraries, and rural health providers. Many of our local schools have benefited from this fund. It also helps rural telephone companies provide affordable telephone service to all customers, regardless of a sparse or widespread population.

To learn more about Universal Service, follow this link to the FCC’s website: https://www.fcc.gov/
If you have any questions about the federal surcharge, please contact Red River Communications at 701-553-8309.

Video Service

FCC Form 396-C

Closed Captioning Statement

Closed captioning is available for free and is a standard feature on all digital TV equipment. Customers can enable closed captioning themselves or call our office at 701-553-8309 for assistance activating this feature.

Notice of Availability of Talking Guides

Talking guide technology is anticipated to be available to customers in 2020.

DMCA

In accordance with the Online Copyright Infringement Liability Act, 17 USC 512(3), Red River Communications (RRC) has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to RRC of alleged online copyright infringement on RRC’s network.  RRC’s designated agent for notification of alleged copyright infringement an counter notification is as follows:

Name: Ryan Wallock
Company: Red River Communications
Aka:  Red River Rural Telephone Association
Aka:  Red River Telephone
Aka:  Red River Ag Wireless

Address:
510 Broadway
Abercrombie, ND  58001

Phone: (701) 553-8309
Fax:  (701) 553-8396
Email: [email protected]

Non-discrimination Statement

Red River Rural Telephone Association (dba Red River Communications) is a recipient of RUS financial assistance. In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, Red River Communications is prohibited from discriminating based on race, color, national origin, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted for funded by USDA (not all prohibited bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

1. Mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue SW
Washington, D.C. 20250-9410; or
2. ax: (202) 690-7442; or
3. email: [email protected].

Red River Communications is an equal opportunity provider, employer, and lender.

Legal Requests and Law Enforcement Assistance

If you are a law enforcement agency or seeking assistance from Red River Communications in a legal capacity (subpoena, etc.) please get in touch with us at: [email protected]