pdated June 22, 2020
The health, safety, and well-being our customers and employees remain our top priority. We continue to take proactive steps while still providing our customers with the world-class service they have come to expect.
Red River Communications is open to the public
Our office is now open for limited hours of 10am to 3:00pm Monday through Friday. We ask that customers wear masks and observe the recommended social distancing guidelines. Our lobby will be limited to only 4 customers at a time.
We want to stress that our staff continues to practice the recommended CDC guidelines to minimize exposure. Additionally, our customers will continue to be screened prior to technicians entering their homes or businesses.
We will be staffed from 7:30am to 4:30pm Monday through Friday with our 24/7 help desk available as needed.
Please use the following methods to contact us:
Installations and Trouble Tickets
Beginning June 1, our technicians will begin entering homes and businesses. Each installation or repair will be assessed on a case-by-case basis before a technician can be dispatched.
During appointments, our technicians will be wearing full protective equipment including gloves, mask, and boot covers. The responding technician has final discretion before entering any building.
All customers will be asked the following questions before dispatching a technician:
- If you or anyone at your business or home are currently diagnosed with COVID-19 and if not, whether you have;
- Been in close contact with a confirmed COVID-19 patient or been in close contact with someone who has had contact with a confirmed COVID-19 patient, in the 14 days prior to their visit;
- Anyone in your household or business has a symptom of a cough, fever, or shortness of breath.
- Traveled to any area greater than 60 miles from your home or to a high-risk area.
- Have you visited any local establishments (e.g. bars, restaurants, stores) that have a confirmed COVID case?
If risk is determined from any of the above, we will attempt to correct the problem without entering the home or business. The customer will be alerted if the new installation or trouble ticket repair needs to be postponed until a later date.
To protect the health of our customers and employees, our employees will not be allowed to report for work when they or members of their household are showing signs of illness.
Paying Your Bill
Contact us if you are past due on your account to make pay arrangements. We ask that all past due balances be caught up or arrangements be made before June 30.
We have multiple ways for you to pay your Red River Communications bill. Please visit our website at https://redrivercomm.com/billpay
Gopher Bounty Program
We will begin processing gopher bounty requests beginning on June 11. For drop-off, please proceed to our new shop building on Broadway in Abercrombie one block east of our main building. Signage will be posted. We are unable to process gophers outside of the designated times listed below until further notice:
- July 21 – 10am – 12pm
- August 18 – 2-4pm
Due to the COVID-19 outbreak and the serious health concerns an in-person meeting poses, the Red River Rural Telephone Association (dba Red River Communications) Annual Meeting will be called to order ONLY for the purpose of counting mail-in ballots for the District 9 director position.
Attendance will be limited to the Credentials Committee who will count the ballots and limited staff.
All members will be mailed an Annual Report and asked to vote by mail to approve minutes of the previous Annual Meeting, accept the audit report, and approve the uncontested director elections. Voting by mail ensures that every member can safely cast a ballot.
We will continue to adjust our operational procedures as necessary to keep our team and our customers safe. We look forward to welcoming you back to our office and to our future customer appreciation events once things return to normal. In the meantime, we remain committed to providing you the same high quality of service.
Please follow us on Facebook and visit our website for the latest updates as it pertains to Red River Communications.
Jeffrey J. Olson, General Manager/CEO