Updated April 3, 2020

The health, safety, and well-being our customers and employees remain our top priority. We continue to take proactive steps while still providing our customers with the world-class service they have come to expect.

It should be highlighted that our customers will see no change in the day-to-day operation of their internet, digital TV, phone, or cellular service.

All Red River Communications facilities remain closed to the public
Our office will be closed to the general public. We will be staffed from 7:30am to 4:30pm Monday through Friday with our 24/7 help desk available as needed.

We ask you use the following methods to contact us:
Phone: 701-553-8309
Email: membersupport@redrivercomm.com
Facebook: https://facebook.com/redrivercommunications
Website: https://redrivercomm.com

Installations and Trouble Tickets
Beginning April 6, our technicians will not be entering homes or businesses for their safety and the safety of our members except in cases to repair or install services deemed essential. Each installation or repair will be assessed on a case-by-case basis by management before a technician can be dispatched.

Installations of new services requiring an inside premise visit will be delayed until a time when public health guidelines allow. This includes phone, internet, and digital TV installations. All efforts will be made to connect services from our office or outside the customer premise whenever possible. However, some installations may require a premise visit to complete.

Alternative methods of installation and troubleshooting will be employed while the public health situation continues. We may ask customers if they are comfortable with a guided self-installation of certain services. The customer may be asked if they have a smartphone capable of video chat should a guided self-installation be possible.

If a technician must visit a premise for whatever reason, they will be wearing full protective equipment including gloves, mask, and boot covers. The responding technician has final discretion before entering any building.

All customers will be asked the following questions before dispatching a technician:

  • If you or anyone at your business or home are currently diagnosed with COVID-19 and if not, whether you have;
  • Been in close contact with a confirmed COVID-19 patient or been in close contact with someone who has had contact with a confirmed COVID-19 patient, in the 14 days prior to their visit;
  • Anyone in your household or business has a symptom of a cough, fever, or shortness of breath.
  • Have you or a member of your household traveled in the past 14 days?
  • If yes, where did you/they travel from?
    • Did they have a layover or stop in any other state on their way home?
      • If yes, what states?
    • What date did you/they arrive home?

If risk is determined from any of the above, we will attempt to correct the problem without entering the home or business. The customer will be alerted if the new installation or trouble ticket repair needs to be postponed until a later date.

Employee Health
To protect the health of our customers and employees, our employees will not be allowed to report for work when they or members of their household are showing signs of illness or they have traveled in the past 14 days.

Suspension of Disconnects
As part of the Keep America Connected Pledge, internet and phone services will not be disconnected as a result of non-payment for a period of 60 days beginning March 25, 2020. We do ask that you still call or email our office to make a pay arrangement as you are able.

Paying Your Bill
We have multiple ways for you to pay your Red River Communications bill. Please visit our website at https://redrivercomm.com/billpay

Remote Working
We transitioned members of staff to securely work from alternative locations to minimize their exposure. By doing so we will continue to be equipped to maintain our network and meet the emergency needs of our customers. This will not have any impact on the quality-of-service or robustness of the critical infrastructure we provide.

K-12 Internet Initiative
We have worked with local school districts to identify families of students in grades K-12 who reside within our territory but did not have internet access. As of April 3, 2020, we have connected all identified families to either FiberFAST or Ag Wireless internet. Any future requests for internet under the K12 Internet Initiative will be assessed on a case-by-case basis.

Annual Meeting
Our annual meeting scheduled for March 19, 2020 has been postponed. A new date later this year will be chosen and communicated to our members.

We sincerely appreciate your understanding as we take measures to protect the safety of our team and our customers. Our world-class fiber optic network can handle the increased demands and stands ready to serve the needs of all our members, be it working from home, distance learning, or connecting with their families.

We will continue to adjust our operational procedures as necessary to keep our team and our customers safe. We look forward to welcoming you back to our office and to our future customer appreciation events once things return to normal. In the meantime, we remain committed to providing you the same high quality of service.

Please follow us on Facebook and visit our website for the latest updates as it pertains to Red River Communications.

Jeffrey J. Olson, General Manager/CEO