Updated February 26, 2021
Red River Communications is open to the public
Our office in Abercrombie is open to the public from 7:30am to 4:30pm Monday through Friday. Our help desk is staffed 24/7/365 and can reached by calling 866-553-8309.
The public is asked to wear a facial covering when visiting our lobby. We have a limited supply of free face masks available upon request. Our staff may ask customers to wear a mask when working in close proximity (e.g. cellular appointment).
We will adjust our operational procedures as necessary to keep our team and our customers safe. Follow us on Facebook and visit our website for the latest updates.
Phone: 866-553-8309 Facebook: https://facebook.com/redrivercommunications
Email: membersupport@redrivercomm.com Website: https://redrivercomm.com
Installations and Trouble Tickets
Customers will be asked the following questions before a technician is dispatched:
- Is anyone at your household or in your business currently diagnosed with COVID-19?
- Has anyone at your household or in your business been asked by health officials to quarantine?
An appointment may be delayed based on the answers to the above questions. The responding technician has the final discretion on entering a building. Please contact us if there is a change to any of these questions prior to the scheduled appointment.
Employee Health
To protect public health, our employees are asked to stay home from work when they or members of their household are showing signs of illness. Employees are required to wear appropriate protective equipment when working inside customer locations.
Our staff is following health department guidelines to minimize the risk of transmission. This includes wearing a facial covering and/or appropriate personal protective equipment (PPE) when interacting with customers, regular cleaning in public areas, and the installation of protective barriers where appropriate.
Paying Your Bill
Please visit our website at https://redrivercomm.com/billpay for information how to pay your bill or call our office.
We encourage customers to contact us directly to establish payment arrangements if needed. Accounts with a past due balance may be disconnected on the 25th of the month (or next business day).