Cellular Frequently Asked Questions

Yes, most customers can keep their existing cell phone number through a process call porting. You will need to provide a copy of your last bill and account PIN code to port your existing cell phone number to our service. You may also call our office to verify the availability of your number prior to the port.

Typically, unlocked Verizon 4G HD devices will work on our network. We can verify the ESN/MEID to see if it is compatible with our network prior to activation.

If you are a current Red River cellular customer then no. Simply remove the white SIM card from your old device, place it in the new device and power it on. This will move your cell number to the new phone, but all your contacts and other data will still be on the old device. You may need to schedule an appointment with a Member Support Specialist to move the information from your old device to the new device if you cannot do it yourself.

If you are a new Red River cellular customer, then we prefer you schedule a time to come into the office to make the transition to our service. This will ensure the easiest transition, but we can work with you over the phone and through mail if you cannot make it to our office in Abercrombie.

Plan to be in our office for about an hour to activate a flip phone, 2 hours to activate a smartphone. During this time, you may pick out a new device, activate/port your number, receive training on your new device and we will attempt to move the information from the old device to the new one for you. You will need to bring all your device passcodes and store passwords to make the migration of data go swiftly.

Yes, Red River offers a device installment plan. This program offers a zero-interest payment plan to pay over 6, 12 or 24 months that is billed on your monthly Red River bill to qualifying customers.

If you pay for your device in full or keep your own device and do not participate in any promotions, then it’s possible to have Red River Cellular service without a contract.

An early termination fee of $20 per month remaining in the contract term, up to $480 per line, will apply for early cancellation. The amount of termination fee is based on the number of months remaining on the contract. Any promotional credit will be charged back to you at full amount if this contract is terminated before the expiration date. Any remaining device installments must be paid in full prior to termination.