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How do I know if an email is legitimate?

Unfortunately, fake email and phishing attacks are fairly common place and nearly impossible to prevent. The goal of this attack is to gain access to a user’s email account and use that to access other online logins such as banks or other sensitive websites. Caution, due diligence, and a healthy dose of skepticism are the best for prevention.

How can you tell?

  • Look at who the email is from. If it is from an address you don’t recognize or from a foreign country, there’s a good chance it’s not legitimate.
  • Watch for grammar mistakes. Often times, spammers won’t take time to proofread emails leading to many errors.
  • Be wary of emails asking for you to verify personal information.
  • Links that lead to strange or unfamiliar websites is usually the best indication.

If you did click a link and enter their information into the phishing email, we are advise the following:

  1. Change the email password. Users should call us and we can assist with that process for accounts.
  2. Make a list of any accounts that may reference that email account (e.g. Facebook, banks, retirement accounts)
  3. Change the passwords on all accounts that could be affected. More than likely, they have not been compromised. However, in the interest of security it is better to be safe than sorry.

Ultimately, the best thing you can do is to delete the email and ignore it when it doubt.

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